Frequently Asked Questions
Q: How does the rental process work?
A: In a nutshell:
1) you place an order over the phone (843) 384-9322 or via the online shopping cart at which time we arrange the specific details of delivery including time, date and any special requests you may have. Most deliveries do not require you to be present as lock combinations can be given at the time of your order (no need to call once you arrive) and access to units for baby equipment delivery can be arranged at this time.
2) we deliver the items to your Hilton Head Island address, no additional charge.
3) we pickup your rental items, no additional charge. Pickup is arranged at the time your order is made and is handled in the same manner as delivery. In most cases you need not be present as your items can either be locked outside or we can arrange access to your unit through your property rental company after you check out.
Q: What is your refund/cancellation policy?
A: If we have not delivered your rental items, we will refund your rentals in full. We do not offers refunds for weather related reasons such as rain, wind, too cold, too hot, tropical depressions, tropical storms, hurricanes or evacuations due to tropical events.
Q: What happens if my bike or other rental items are stolen?
A: You are responsible for the replacement cost of that item. In our experience 99.9% of all rental thefts are preventable. Unfortunately theft does happen on Hilton Head, but we have found that most of it is a crime of opportunity and can be prevented with simple measures: use locks when items are not in use, bring beach umbrellas inside after use, don't leave rental items unattended, etc . . .